I want my refund

I am disappointed with the service provided by Cash Crusaders, specifically by employees Nyasha and Helen. I recently attempted to seek a refund for an unused game, as I discovered that my demanding job prevents me from utilizing the device purchased at the store (Nintendo Switch worth R3500). I only opened the device yesterday and realized that I can conveniently purchase games online, rendering the physical game unnecessary.

My dissatisfaction stems from the fact that despite Cash Crusaders' advertised six-month guarantee on all purchases, I encountered significant resistance in obtaining a refund. The customer service experience was particularly poor; Nyasha and Helen did not allow me adequate opportunity to explain my situation and seemed dismissive of my concerns.

In conclusion, my interaction with Cash Crusaders regarding this matter has left me feeling dissatisfied with both the service and the product. I expect better customer service and adherence to stated policies. I am adamant about receiving a refund promptly.