WM
Welcome M

1 reviews | Active since Jul 2011

19 Oct 2016, 23:36

I want my full refund bac****!

<p>Bought a disfunctional MacBook at Cash Crusaders Chris Hani Crossing, paid R10 000.00; only to find that the unit was faulty! <br />I alerted the branch about the problem and they told me to bring it back in so they can send it in for repairs since it is within warranty..<br />My frustration is the fact that this unit was not sent in for 'repairs' as the consultant promised it would, instead he called and told me he fixed the problem himself. Only to find that the thing did the very same thing when I get home just as it did from day one.</p> <p>When I took this unit to Apple, was asked where I bought it from, and therefore advised to take it back and get them to either fix it or ask for my full money back as the unit needed a board which will cost me a fortune.</p> <p>Went to the store to tell these guys about the problem, the consultant advised that I sell the unit.</p> <p>What **** is that????</p> <p>I paid R10 000.00 rands for a unit they knew very well that it had issues; and now I must be the one stuck with the mess..<br />I have consulted Speak out, and trust me, these guys won't here the end of this! I will be speaking to my lawyer as well to show them that they must learn to not take clients for granted. I have the Whatsapp conversation with the consultant as proof; and he thought he will get rid of this by blocking me.</p> <p>They don't know who they dealing with and must be exposed for the kind of service they render. This is my second complain about one particular store..<br />After dealing with them, the whole world will know what they really are.</p> <p>DO NOT DO BUSINESS WITH THESE GUYS!!!!!</p>

0
Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply20 Oct 2016, 06:46
Official

Hi Welcome

We apologize for the inconvenience caused at the store. A Head Office representative will contact you shortly.

Regards,

David Bailey

WM
Welcome M's update20 Oct 2016, 16:18
Reviewer Update

Thank you so much guys for displaying leadership and great client service s****s. I have received the full refund. I respect any business that puts their clients first..

James and Fungai professionally sorted me out and sincerely showed compassion. It is quiet evident that the main fault was with the dishonesty from the person who brought in the machine.

I take my hat off to you..