I cant belive the amount of disrespect from staff

So my friend went and picked his laotop from this cash crusaders carlton centre. They swiped the kid qnd it reflected on my fone, bt then their receipt came back as unsuccessful, my friend and i then withdrew money on the account that it was my bank capitecs account. And i was told to return in 3days if the money was not returned. Ok its been 72 hours and then some make shift manager tells me she is the manager and now is goin to call the real manager. This guy who told me its going ro take three days now says its still my banks fault. Ok wr go to my babk who then says no it was successful, then the owner mr Jonathan van zyl gets called. This gentleman then says no i must take him on and so forth. What ******** is this. By the way it took me about qn hour to get their names. Where is the customer service?