Hypocrites

Your refusal to process a refund for my recent earbud purchase is hypocritical.

After reviewing your warranty and terms and conditions, I could not find any clause that explicitly states earbuds are non-returnable. This makes the refusal difficult to understand, especially given that you offer second-hand earbuds for sale, as well as other pre-owned items such as food preparation equipment and hair grooming devices.

It is therefore inconsistent to deny a refund on the basis of “hygiene purposes” for a new product returned within a few days, while simultaneously selling used items of a similar or more sensitive nature.

I want my money back.