horrible service

hello peter : this past Saturday assisted by the most obnoxious arrogant and extremely rude lady by lindiwe mathebula at store in maponya mall the initial engagement came about, to put a loan on a cellphone the 1st question she asked was how much did u by the phone i explained it was 7300 but i just need 500 she explained that any phone above 5000 she needs a pop i said i bought it cash in eastgate she then again told me she needs a pop i must walk aross to mtn and get a pop i explaned that mtn store are not one group she then started to tell me she knows these things they do have record i then told her i worked for mtn as a manager before the stores are not the same i then challanged her to say let go together so i can show u they wont have record she told me no she knows they do from their it was down steam she started to shout and tell me i dont know what im talking about i then asked her why is it that the 3 times ive walked in here u have created a horrible experince for ur customer my gf and i have seen is this how they taught u to represent the company she then shouted i know my job im certified i than had my phone i went to check the value as we where not having a meeting of mind i then saw the value had depreciated it was less the 5k i showed her and said the phone is less then the amount u have to adhear to can we proceed so i can go she then told me in a loud manner i dont care anymnore just get me a pop at eastgate i asked i wouldnt be here to put a loan on something if i could get to eastgate she said that not my problem get me a pop i stood up i asked the gentle at the door who was a collgue she said in a loud voice my name is lindiwe mathebula u can go an complain i have put a loan before on items in centurion and jhb and also at maponya mall i took a laptop their before got heled by a gentle man a week later paid the amount and all was fair the atrocious assistance and arrogance this lady the humiliation was atrocious i will keep complaining untill her manners get right i will go through to head office i will not stop il even go to twitter after this and il find all ways to let them know about this incident