aV
anette V
1 reviews | Active since May 2012
13 Oct 2020, 14:54
Horrible service
Absolutely horrible service. Bought a brand new Phone from them. Within 2 weeks the Phone started giving problems. I took it back, they promised I will have it back within 3 weeks at the most. After 3 weeks they now say another 3 weeks, because of stocktaking. ***??? No other explanation given. 6 weeks to check and repair a brand new Phone!!! This is unacceptable!! I wish I never bought a Phone from them and I never will in future. Pathetic service!!!!
Helpful (0)
Replies (8)0
Replies (8)
Cash Crusaders Franchising's replyOfficial
13 Oct 2020, 15:51Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
Cash Crusaders Franchising's reply13 Oct 2020, 15:51
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
aV
anette V's updateReviewer Update
13 Oct 2020, 16:58Thank you. I will email you my details.
aV
anette V's update13 Oct 2020, 16:58
Reviewer Update
Thank you. I will email you my details.
aV
anette V's updateReviewer Update
15 Oct 2020, 14:02I have emailed you as requested, but STILL no response. Not even a note confirming receipt of my mail, nothing!! I will never do business with Cash Crusaders again. And I will make sure my Company, family and friends also never do any business with you. This is absolutely horrible service!! Pathetic!!
aV
anette V's update15 Oct 2020, 14:02
Reviewer Update
I have emailed you as requested, but STILL no response. Not even a note confirming receipt of my mail, nothing!! I will never do business with Cash Crusaders again. And I will make sure my Company, family and friends also never do any business with you. This is absolutely horrible service!! Pathetic!!
Cash Crusaders Franchising's replyOfficial
15 Oct 2020, 14:27Thank you for letting us know that you haven't received any feedback. We have urgently followed up on this and are sorry for the delay in resolving your issue.
Cash Crusaders Franchising's reply15 Oct 2020, 14:27
Official
Thank you for letting us know that you haven't received any feedback. We have urgently followed up on this and are sorry for the delay in resolving your issue.
aV
anette V's updateReviewer Update
09 Dec 2020, 13:36So....... I received the phone back eventually, but it is still faulty. Cash Crusaders had the phone for weeks, for repairs, but it still has the exact same problem. I have emailed you, tried to phone you, with absolutely no help whatsoever! And the phone is your house brand, Doogee. I am so extremely dissatisfied and disappointed with the phone and service. Please people, be aware of Cash Crusaders and their phones. Believe me it is horrible. I now have a phone that I bought brand new, but I cannot use and they don't care at all!! Be aware please. Don't make the same mistake. Not worth the money at all. I will NEVER buy anything from them again.
aV
anette V's update09 Dec 2020, 13:36
Reviewer Update
So....... I received the phone back eventually, but it is still faulty. Cash Crusaders had the phone for weeks, for repairs, but it still has the exact same problem. I have emailed you, tried to phone you, with absolutely no help whatsoever! And the phone is your house brand, Doogee. I am so extremely dissatisfied and disappointed with the phone and service. Please people, be aware of Cash Crusaders and their phones. Believe me it is horrible. I now have a phone that I bought brand new, but I cannot use and they don't care at all!! Be aware please. Don't make the same mistake. Not worth the money at all. I will NEVER buy anything from them again.
Cash Crusaders Franchising's replyOfficial
10 Dec 2020, 08:32Good Morning, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, and send your name, image of till slip and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
Cash Crusaders Franchising's reply10 Dec 2020, 08:32
Official
Good Morning, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, and send your name, image of till slip and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
aV
anette V's updateReviewer Update
16 Dec 2020, 12:29I have sent you all the information you requested, but still no response.
aV
anette V's update16 Dec 2020, 12:29
Reviewer Update
I have sent you all the information you requested, but still no response.
Cash Crusaders Franchising's replyOfficial
17 Dec 2020, 15:31Good day, Anette, My apologies for any delay in responses, your complaint has been escalated to the relevant operational manager who will be assisting you.
Cash Crusaders Franchising's reply17 Dec 2020, 15:31
Official
Good day, Anette, My apologies for any delay in responses, your complaint has been escalated to the relevant operational manager who will be assisting you.