Horrible customer service and not even picking calls, since the calls

I have a loan against my laptop, and it was due on the 10th February 2026. I have been trying to pay them, online since I am out of the region to secure my laptop. I have asked them for a link to pay, but the link doesn't go through. I called their HQ and I have spoken to Etinah, as Southdale branch is failing to respond. Instead I am being told to come back or send someone to pay on behalf. I don't have anyone to send, other than my 80years mom at home. They are chicky telling me that i have a contract with them, while i know and I am trying to do what is rightt and commit to my obligation I am only returning on Friday the 13th. Etina has even advised me to register with different email. So that it can give me an option to pay. I have done that but when I try to link my existing account with my ID it tells me that I don't have an account. It is so darn Frustrating because I am aware that they are doing this to people of our skin, being serviced by my same nation. What is wrong on answering professional manner since I am doing business and I am not their friends.. I want to pay and I don't expect to loose my item, with this attitude given