Horrible Awful Customer Service @Cash Crusaders Goodwood Mall

I pawned my dell laptop. It was working 100% when they took it but when went to pay and suppose to collected it but it was faulty so I left it. It took them 4 weeks to decide if they will pay the repair costs and eventually they agreed. When I asked them several times they kept on saying they are waiting for their HR to give a go ahead about sending it for repairs They sent it to their technician to diagnose but still they never told me what fault it was. After 6 days laptops screen was flickering like it did when I went to collect, so I took it back with the charger and the store owner promised me he will call me and I will directly deal with him. He never contacted me and was contacted after 3 weeks to come collect the laptop they said its good and its back from technicians. I went to the store and When I tried to switch it on it was flat. I asked for my charger and they said its not there. I tried so many times to convince that I left the charger and they didn't believe me . I even asked them to check their cameras so that they see that I left the laptop, charger and the laptop bag but they refused. So I told them I cant take the laptop while its off because I wont see if its working on not. They brought a charger that fits my laptop so that the laptop can switch on for me to test. Eventually it switched on, the screen was not flickering, my Microsoft suite/packages were loaded as I asked because it was removed when I received it after the technician worked on it. The 2 symbols @ and # were still not working. I told the staff that I wont be able to take the laptop even if I see some of the issues were fixed. Staff in charge told me the guy/owner that promised to liase with me directly is on leave. They will have e to wait for him to ask about my laptop. After a week I called and ask about the progress and i was told the owner that received my laptop om the day i brought it told them I didn't bring the charger. I azked them again to check their cctv but they refused. I needed my symbols to be fixed I needed my laptop charger back I called after a week to get progress on my issue and I was told laptop was sent back to technician, i called again this week i was told the same. I asked if there is any one to account about my charger and there was no answer. I am tired of fighting for my laptop. I have never dealt with such awful service in my life. My laptop also have a crack on the palm hand but when I address the issue none resolved. Please advise how do I get cash crusaders to resolve my issue. I have been sitting without my laptop from January but I paid it and its damaging my business as I use it for business purposes. I have dealt with other Cash Crusaders but I never received this horrible service 😭😭😭😭😭