Horrible after-sales service, a faulty device and bad quality repair service

I am so disappointed in the after-sale service I experienced at the hands of Cash Crusaders at Jackal Creek Corner. In late February 2025 I purchased a Dixon 10 inch tablet and within a month, it stopped working due to the malfunctioning charging port. I immediately returned it and, despite being gas-lit by one of the staff members, it went for repairs. The waiting period was also horrible. It took another month and a half instead of the 21 days they had promised for the device to be returned from repairs. Meaning I have been waiting since mid-March and only received it early May 2025. But that's not even the worse part.

Within two days of use after the tablet had returned, the charging port malfunctioned again. The battery simply stopped charging. Same issue as the initial instance. This time I had had enough, I wanted my money back. I went back to the store to return the tablet. The staff once again gas-lit me and told me about their no Refunds policy. I told them that its either I report them to Ombudsman or the Head office, but one way or another, I want my money back or receive some kind of compensation for this faulty tablet. They suddenly changed their tune and told me that it had to be resubmitted to tech support for repairs and only then they will re-evaluate the cost and resale value of the device, and MAYBE issue some kind of pay back. WHAT?!

What nonsense is this? This is really simple: You sold me a faulty device. Your repairs didn't work. Now I want my money back. Simple! Whether you fix the device and re-sell it or not, that's not my problem. Just give me my money back Cash Crusaders!