1 reviews | Active since Mar 2016
Honesty, disclosure & Treating customers fairly
I just have to register my dispute, dissatisfaction and seek clarity on the following issues below. 1. Why is this device still available in Cash crusaders stores as per image attached and website on link https://www.cashcrusaders.co.za/new-goods/doogee-s40-lite/stockcode13595. Without a disclosure indicating it has been discontinued and Cash crusaders it is not receiving parts to allow consumers to make an informed purchase just for the sake of Respect, Honesty and Integrity. Is this feedback a store preference to accept or decline, or inline with the franchise customer policies? . As a customer I'm of the opinion and feel unfairly treated and disregarded as long as profit is maximised, Why Cash crusaders sell Brands which have unfair service support and repair which may violate consumer rights or inception license agreement what happened to durability and access to service and support 2. If this device is discontinued but still available for sale nationwide, through various sales channels of Cash crusaders are customers disregarded on adverse negative impact they will encounter, Does the brand itself adhere and comply with ICASA standards or not? / Does Cash Crusaders value and affirm the integrity of this brand or its sole focus is maximising profit without regard of the effects consumers will be subjected to. 3. It would be a fair good practice for disclaimers or notification made available to consumers to induce informed purchasing, reduce customer complaints and dissatisfaction. The inconvenience caused cannot be forgiven without accountability, I cannot be penalised simply a due diligence on the Brands Credibility and Durability assessment conducted on Dodgee brand capability for support and service failed, And disclosure is not made available on this error, while we customers take the fall and Inconvenience as Cash Crusaders maximise its profit unfairly through unfair sales process at our prejudice. I will allow 48 hours alternative resolution if available. Before escalation, or seeking a legal legislative remedial through mandated organisation. WIth a closing question can customers trust Cash Crusaders Brands on credibility access to convenient service support??? An untold misery remains 🤔🤔🤔😷 in joint efforts with Covid. In this uncertain purchase Kind Regards Shaun Masetla
