Fustrated Customer

Greetings

In my effort to assist a friend who had no money to bury their loved one,I pawned my very important business laptop at Cash Crusaders,Dobsonville Mall, HP 14"Notebook,60GB,14S-DF0009TU,Intel Celeron (R1200), assisted by a lady called Karabo,with the aim of taking it out in a few days.

Unfortunately,looting happened and the store was vandalised. After repairs,the store resumed its operations and I was called in to explain the situation,which was that my HP Laptop was ****** during the looting. I also received an sms detailing the insurance processes which were underway.

I was told,by a pregnant lady called Amanda that if I pay what I owe,I would received a replacement in 2 weeks as they will try to source it elsewhere. If I wanted to wait for the insurance processes to be concluded,I must pay the interest and wait. I paid everything I owe (R1621.89) on the 3rd September 2021 (Trans: TS030921MMOK143),Cashier Mokoele Modiegi.

On Saturday,which marked the end of the 2 weeks,I went to the store and I was told that since Amanda is not in,they will tell her I came by and she will call me. They showed me an old model Hp on display and ask if I can take it and I said that I can't since it is old and it is a 10".

To this day,no one has bothered to call and the trips to the store are becoming costly and unproductive. They tell me different versions.

#FrustratedCustomer