Formal Complaint - Mispresentation of Product and Refusal of Assistance.

Hi Cash Crusaders Management,

I trust you are well.

I am writing to formally lodge a complaint regarding the extremely poor service and lack of accountability I experienced at your Savannah branch in Polokwane.

On 07 February 2026 at 10:41:29, I purchased a TV after the salesperson, Boya Reebogile, assured me it was a suitable and good option for Xbox gaming. I paid in full and left the TV in the store for later collection.

After reviewing the product online, I discovered that it is *not* a good gaming TV at all. The following Sunday, I returned to the Savannah branch to request a refund or at least some form of assistance, especially since the TV never left the store and I had not even seen it physically.

Instead, I was told the 7‑day return period had passed by one day, and therefore nothing could be done. This was despite the fact that the product remained in your possession and was sold to me based on incorrect information provided by your own staff.

I then requested to speak to the branch manager. After waiting a long time, she finally assisted me. She was initially helpful and it seemed she would resolve the matter, but after speaking to her superior, she returned and informed me that they would not assist me in any way. No refund, no exchange, no alternative solution – nothing. I was simply told to take the TV.

This is unacceptable. The product was misrepresented by your salesperson, and the TV never left your store. The refusal to assist – especially under these circumstances – reflects extremely poor service and a complete disregard for customer fairness.

I left the TV at the store and am now escalating this matter to Head Office. I expect this issue to be resolved promptly.

I have send Cash Crusaders Franchise, yesterday morning a e-mail regarding the issue, with no response from their side.

Please contact me urgently.

Regards, Gerhard Wessels *** ***