Flashing tv/damage

On the 28th of December 2018 I went to collect my television set which was pawned a week earlier from the Khayelitsha branch, I took my TV and didn't set it because I was on my way home for the new year. When I returned on the 2nd of Jan 2019 I proceeded to unwrap it from the cover with the idea of setting it up. When I connected the set to dstv and switched it on I noticed that the picture was flashing and dark. Out of concern I contacted dstv thinking it that I was my signal but everything was fine and there was even no bad weather. I waited for a few minutes thing that everything is gonna be fine but when I switched the set back on it still continued to flash. I then went to the branch where the set was pawned and informed the branch manager about my problem and she suggested that I should send her a picture of the problem, I proceeded to sent her the video and she promised to give me a response but to date nothing has happened! My question is who's going to pay for my TV, what happened to my property? I trusted you with my property and now this? ?. I need answers or I'll take you to the consumer ombudsman