OC
Olivia C

1 reviews | Active since Apr 2021

07 Feb 2022, 12:21

Flamingo Vlei Cash Crusaders bought ****** goods

I had recently had jewelry ****** from me and the person took it to Cash Crusaders Flamingo vlei. When I went to ask if they had received the jewelry , I was informed that I should go lay a case at the police station and bring proof of the receipt. I got made to feel like I was the *****. I laid an case and went back to Cash Crusaders with the case number , I was again informed that they cant tell me if the jewelry is here or assist me as I needed to show them proof. After a week I got the detective to go with me with the relevant documentation to retrieve the Jewelry . Only to be informed by the manager that this person had brought other more of my jewelry but is was sold or melted . The person had ****** all of my jewelry and I was made to feel like the ***** . Cash Crusaders took jewelry eight times from this person and not once asked for a receipt or proof but yet when I went I was asked for proof. How is it possible that cash crusaders are allowed to buy ****** goods when it is clearly crime. They advertise that they work with the police , but myself and the detective got told that we could be family and working together to get the jewelry and then they at a loss. The fact that the manager and sales person treated me like the ***** and allowed the ***** to walk in and out of there shop is shocking. Clearly this is a regular practice for them buying ****** goods

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply09 Feb 2022, 08:29
Official
 
Good day 

Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you