Faulty Laptop From Day One, Still No Refund

After numerous attempts to contact the store and ask about if the item is available and what condition is it in, they rep**** after almost a week saying the product is not available even though it was still showing as available online. I bought the laptop online at Cash Crusaders in Carlton center on the 26th of March 2026, went to collect it on the 30th. A few days after I went back to the store because the laptop had no sound, the representative advised I needed to upgrade the software and that should fix the issue. On the same day I had to be traveling to EC as exams were starting, I tried updating the software but there’s was still no sound whatsoever I had someone with experience take a look but still the issue remained. I obviously couldn’t go back to Johannesburg to return a laptop during exams season from Eastern Cape it was going to cost me. I recently finished exams in May and when we got to the store on Carlton Center they said the manager will assist us, the manager left the store while we were still waiting and when they tried contacting him, he said he is at the police station. Found out that the product they sold was not even tested, waited at the store for nearly 5 hours and we decided to leave the laptop there as the manager never came. We went back last week and manager says there’s nothing he can do regarding a refund and my chat is I don’t want another laptop from Cash Crusaders as they are *************, products are not tested and they are a ****. They don’t want to refund me money knowing very well they sold me a faulty product. And their customer care team/head office is the most useless.