faulty item cannot be replaced

<p>i purchased a wireless controller (PS2, PS3 + PC) from the cash crusadres in overport city Durban on 10.07. On 11.07 i went back tothe shop and told them that the controller didnot work at all on the PS2. the salesman changed some settings and asked me to try it it on the PS 3 at home. On 11.07 i called the store stating that after my son played for approx 45 mins the wireless controller lost conectivity to the machine and kept coming up with an error message. The lady asked me tocome back to the store and it will be exchanged for a new controller. when i got to the store, a white guy, rudely stated that he owned the store and if i had a problem with the controller working for approx 45 mins before displaying an error msg he would have to check the item which would take 21 days. He also said that its his store and his terms and conditions. He mentioned something to the other white guy in afrikaans about the indians and blacks! He was terribly rude and arrogant and seemed to be uneducated! What do i do with this useless controller that this uneducated idiot refuses to swop. Such pathetic serive and such a ****** yet most of the customers are indian and black.</p>