False Adverti*****t at Cash Crusaders Midrand

I had an loan taken against an item that was due to be paid on the 16th of Dec, I was not able to get to the store then and tried to contact them multiple times to request a 3 day extension as per comes on their website. This morning I spoke to a lady from the store who was absolutely rude and told me my item will be sold and that there isn't anything I can do. That is how they operate in their store. Cash Crusaders Midrand by the boulders And I will be escalating this further as it is not in line with the procedure that is communicated to clients on your website.