SM
Seima M

1 reviews | Active since Mar 2022

06 Mar 2022, 14:47

False advertising (not the product advertised)

I saw a Lenovo ThinkPad T510 advertised on the cash crusaders website and when I contacted the shop via whatsapp they confirmed it was a Lenovo ThinkPad T510 they communicated the laptop had battery problems and I ordered a new battery for it on takealot a T510 battery. I asked someone to bring the laptop to me I poured 500 petrol in their car and they brought the laptop from there on I discovered that this was false advertising as the laptop I received is a T410 and the sticker on it from the store says T510 these are not the same laptops and are far too different I want a refund for this as this was false advertising and resulted in me not pursuing another laptop at another store because I thought this was a good deal.

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply09 Mar 2022, 05:17
Official
 
Good day 

Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you 

Cash Crusaders Franchising
Cash Crusaders Franchising's reply09 Mar 2022, 05:17
Official
 
Good day 

Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you