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Pren M

1 reviews | Active since May 2018

08 Jul 2022, 12:20

False Advertising - Infringement on CPA

I bought a pre-owned device, GoPro Hero 2018 model. The photo on the website, and the description/specs all tied in. I made payment online and sent the courier. All seemed well, till I opened up the package and it was an ancient GoPro 1!

Its one of two things, either the wrong item was shipped, or its blatant false advertising. Either way, I, the consumer, have been wronged (inconvenience as well as courier charges).

I humbly request that Cash Crusaders send me the correct item, and pay for return shipment (I can easily drop off the GoPro 1 at my nearest store).

I do feel as though this was malicious behaviour from the store, even the invoice clearly states that its the 2018 model, and anyone looking at the device can see that its not a newer model.

I have all the invoicing and photo evidence that validates the claims above.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply11 Jul 2022, 07:00
Official
 
Good day 

Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you