CM
Clinton M

1 reviews | Active since Jul 2011

18 Jan 2021, 14:53

False Advertising!!!

I bought my son a Doogee S55 rugged phone for R3200, the phone gave me problems within the first few months. I took it back and I was then given a new one after many phone calls. The new one I received on some time in June. The person that sold me the phone said it was waterproof and even when I looked on the Internet it said water and dust proof. The my son accidently let the phone fall in the bath. The screen went off and I took the phone in for repairs in Nov 2020 and when I received the phone back late in December 2020 they said the phone is water damaged. i asked the consultant how can a water proof phone be water damaged and he said the repair lady said the phone is water resistant and not water proof? This is utterly false advertising!! Poor Poor service, they made me buy this phone now they cant even fix the screen after they told me that the phone is waterproof.!! I want this phone fixed or another phone for that value!!!!

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Replies (5)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply19 Jan 2021, 09:29
Official
 Good Morning, Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, and send store name, till slip to customerservice[at]cashcrusaders.co.za.
CM
Clinton M's update16 Feb 2021, 12:34
Reviewer Update
Cash Crusaders Randfontein, all the information was sent to you.
Assumption was that the charging port was not closed correctly and water went in and damaged the MPCB therefore they will not repair.
Cash Crusaders Franchising
Cash Crusaders Franchising's reply16 Feb 2021, 12:58
Official
Good Afternoon Clinton, 

Thank you so much for the response, we apologise for the inconvenience caused in this matter
CM
Clinton M's update08 Mar 2021, 17:54
Reviewer Update
I am still waiting for my phone to be return to me. The investigation was done on the 3rd February 2021 so why am I not getting my water damaged phone back. I emailed numerous times asking for my phone but I am not getting any response. I called Cash Crusader Randfontein today and I was advise to wait till Friday for phone. So if I did not call I might of had to wait for months maybe years. Cash Crusader Randfontein once again displays POOR SERVICE! Thank you for living up to the POOR SERVICE you already displayed in dealing with my phone.

Cash Crusaders Franchising
Cash Crusaders Franchising's reply09 Mar 2021, 07:05
Official
Good Day Clinton,

Our sincere apologies for the delay, we will look into the matter and revert back to you.

Thank you