SB
Steve B
1 reviews | Active since Mar 2009
14 Mar 2022, 11:29
EXTREMMLY BAD SERVICE FROM CASH CRUSADRES EVEN SENIOR MANAGEMENT.
I logged a complaint with regards to BAD SERVICE from Van Riebeek Mall branch in Edenvale . I received feedback that it was escalated to someone Senior within the company to review and this replay was on the 08-03-2022 at 15h11 GEUSS WHAT I WAS NOT CONTACTED AGAIN either by HEAD OFFICE or BRANCH . I WPULD LIKE A RESPONSE ????
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Replies (4)
Cash Crusaders Franchising's replyOfficial
18 Mar 2022, 08:18Good day
Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
Cash Crusaders Franchising's reply18 Mar 2022, 08:18
Official
Good day
Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
SB
Steve B's updateReviewer Update
18 Mar 2022, 11:41This a second reply to say it was handed to senior management . STILL AWAITING FEEDBACK from 1st one and also for my appliance although been told it is a problem with baskets getting stuck .NEXT STEP WILL BE CONSUMER COUNSEL AND TV FOR BAD CUSTOMER SERVICE
SB
Steve B's update18 Mar 2022, 11:41
Reviewer Update
This a second reply to say it was handed to senior management . STILL AWAITING FEEDBACK from 1st one and also for my appliance although been told it is a problem with baskets getting stuck .NEXT STEP WILL BE CONSUMER COUNSEL AND TV FOR BAD CUSTOMER SERVICE
SB
Steve B's updateReviewer Update
18 Mar 2022, 11:45Any person wanting to purchase products from Cash Crusaders and or DIXON be very careful and never do it they know of faulty products and when taking back for a repair they blame you as customer for breakage .Complaint gets acknowledged and sent to senior management THEY DO NOT EVEN GET BACK TO YOU
SB
Steve B's update18 Mar 2022, 11:45
Reviewer Update
Any person wanting to purchase products from Cash Crusaders and or DIXON be very careful and never do it they know of faulty products and when taking back for a repair they blame you as customer for breakage .Complaint gets acknowledged and sent to senior management THEY DO NOT EVEN GET BACK TO YOU
Cash Crusaders Franchising's replyOfficial
28 Mar 2022, 13:54Good day
Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
Cash Crusaders Franchising's reply28 Mar 2022, 13:54
Official
Good day
Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you