oM
oupa M

1 reviews | Active since Jun 2019

21 Oct 2020, 20:13

extremely poor services

I took my new laptop to cash crusade in commissioner street for loan security of R1500 on 24/03/2020 and i should have paid it back on the 24/04/2020 with interest of R385 which it was when the country was shut down due to covid-19 .I visited home in north west before the national shut down .i only came back july after we were allowed to move between provinces .i came back to joburg on the 22 july and went streight to cash crusade to pay them and only to find out that sold my laptop a day before and they never contacted me or warn me that they will sell it .i was not allowed to move between provinces by the law unless it is for medical condition or maybe you are essential worker .I never receive any communications and i try to contact them but the contarct i had have no store direct number and even on their webside there is no direct number The manger at that store she was very rude to me and treated me badly .Everyone is affected by economy crisis and they should at least contact us or give us us sometime to come back after lever 3 .I got a very bad services and my lawyer tried to contact them and they dont respond .The manager said i can to to parliament to complain and i will never get my laptop back and i am still paying for that laptop R200 a month for 36 month .

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Replies (4)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply22 Oct 2020, 09:39
Official
Good day Oupa 

Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to ***. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.

Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Oct 2020, 09:42
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.


oM
oupa M's update23 Nov 2020, 12:49
Reviewer Update
I am still waiting for cash crusade to sort out my laptop case and they still have not get back to me ,my number is O*** .Its been 2 months now since they promised to investigate and get back to me .i wonder wat kind of business is this .That is a very poor services .
Cash Crusaders Franchising
Cash Crusaders Franchising's reply24 Nov 2020, 10:51
Official
Good Morning Oupa, We apologise for the delay in response. Please note that all investigation has been done and will now be forwarded to the Clientèle Legal for them to get in touch with you. Once again we apologise for the delay.