Extremely Poor Service and No Communication Regarding My PC Buy-Back

I am extremely angry and disappointed with the way Cash Crusaders has handled my PC buy-back request.

I was contacted regarding my PC and was asked to provide pictures and information. I did exactly what was requested and followed the instructions given to me. I have now been waiting for a proper response for 2 days.

What makes this even more frustrating is that I have tried contacting Cash Crusaders multiple times and have even attempted to call, yet I am still not receiving a proper response or update.

Two days may not sound like a long time, but when you are dealing with someone's property and a buy-back arrangement, the complete lack of communication is unacceptable. I should not have to repeatedly chase a company just to get a basic update on what is happening with my PC.

I have been patient and cooperative throughout this entire process, but my patience is running out. If there is a problem with the buy-back, then tell me. If you need additional information, tell me. If the request is being processed, give me an actual update.

Ignoring a customer is not acceptable customer service.

I expect Cash Crusaders to take this complaint seriously, investigate what happened, and provide me with a clear response regarding my PC buy-back request without further unnecessary delays.

I am extremely disappointed with the service I have received so far and I expect this matter to be resolved. Lansdowne