Extremely poor service

<p>I purchased a second hand iPhone from Cash Crusaders about 3 months ago as a cheap upgrade option. I am now on my fourth phone from CC due to the first two phones being blocked by the previous owners (as they apparently commit ***** by claiming from insurance after receiving money from CC). The third phone experienced hardware issues and after taking it back, I have received multiple excuses, a litany of lies and false promises from the store manager regarding the repair of the phone (all notated).</p> <p> <br />I escalated this to a Regional Manager, who was very professional and swift in action but ultimately left me to duke it out with the store manager (Terrence) again. Terrence quite obviously **** to the Reg manager about having the phone repaired as he had claimed that he had tested the phone and that it was working, even though I had stressed that I expected an answer by 4pm on that day (the call never came as usual). </p> <p> <br />I arranged for it to be collected an hour later, only to discover that it did not even turn on. I then contacted the Regional Manager again, who said that he would deal with it. The store manager then called and said that he had another phone for me (this would be the fourth phone and my sixth visit to the store). I was obviously loath to take another phone from CC as it was probable that I would experience more issues. I attempted to negotiate a refund with Mr Venter, to which I was told that the amount that I would be refunded was no-where close to what I had spent (as I had needed to pay in for the 2nd and 3rd ‘upgrade’ and new receipts were not generated due to system issues). I was promised that I would receive the receipts. This never happened. </p> <p><br />I have carried the costs of multiple trips to the store, dozens of phone calls (when I was repeatedly promised that I would be called back), additional extras for the phones (tempered glass etc.) and huge frustration and inconvenience. I certainly went against my better judgment. I managed to find a second hand phone from one of my wife’s colleagues at a reasonable price. I will now be forced to claim my refund, but pay additional money to get another phone from a reputable supplier. I hope that this serves as a warning to anyone who considers purchasing a phone / device from Cash Crusaders. </p> <p> <br />I alerted Mr Venter of the most recent development via SMS and asked that he follow-through with a good faith re-fund which would cover the cost of my expense to buy another phone. The maount I would receive was not enough to get another iphone. His reply was simply - "Well then I can't help you".</p> <p>I see this as short sighted and very poor management and if all things were considered, the relatively small additional amount to refund, would at the least be sound ethical practice and save the company negative PR.</p> <p> </p>