Extremely Bad service ..!!

I Pawned a heater , last year around October 2018 and I came to collect it in November same year. However, my collateral was damaged and my heater was brand new , I then reported it to the Store manager atvCartlon Centre by the name of Rocky .he told me he will replace it with a new one. He took me details and told me he will call me , once he purchased a new replacement he will send one of his stuff to go and buy it at game store. A month passed nothing happened I send him watsap no answer I called several times he did not responded to any of my SMS nor my calls. I then drove to the shop he told me that he lost his phone so I now need to purchase a heater and send him a receipt so that he can refund. I question that because they have damaged my property so have to buy the heater again myself before they compensate me on my property that they have damaged . Nevertheless India purchased it and send him the receipt but as usually he just read the messages and never bother acknowledging any of my watsap messages or calls . I will certainly not accept this Bad service and I want the franchise owner or Cash crusaders to contact me asap and get this resolved . It's been over 6 months now chasing my refund on my property that was damaged by the consultant at the store. As for cash crusaders they should stop hiring managers that does not know whatbgheybare doing like the Rocky at Carlton centre his absolutely useless tonsaybthee least.