Extreme disgust with the lack of customer service

The worst customer experience from the Randburg branch. None of the following would have happened if the previous branch manager was still there. The mickey mouse manager that's there let's the employees run amock, they decide when they want to serve the customers and they are rude. One incident that just made my blood boil was that I bought a Playstation 2 game (The Hitman) for my son, he only opened it today and the disc is scratched and doesn't play. I called and was just rudely told by Innocentia that the 48 hours has past and there is nothing I can do as I bought it 25/09/2019, the Saturday 28th of September 2019 I bought in a hurry a set of 4 rechargeable batteries and in my haste to get away from their sheer disregard of the consumer for the AA, I went with receipt in hand and was told by Palesa that there is nothing she can do as I can't exchange it for the AAA batteries event hough the batteries were in their original state in a sealed container with the receipt. This is utter and complete disregard for the customer.