EXPOSE ********* business practises

I've been in communication with Cash Crusaders Herm**** (Whale Coast Mall) regarding a floor polish machine I've seen advertised on Facebook. They sent me a few images via WhatsApp (6th August 2022). I asked if it's possible that they transfer the item to a store in Cape Town (Maitland) and they said no. I messaged them to say, no worries, I'll drive from CAPE TOWN to Herm**** the next day the 7th of August to collect this item, please remove it from the sale floor. Cash Crusaders confirmed the item will be removed and I may collect it the next day the 7th of August, as requested. (ALL COMMUNICATION in writing with proof).

On the morning of the 7th of August, I messaged Cash Crusaders Herm****, I am on my way (10:08 and read by 10:10). I arrived at the Store just before 13h00 only to be told by the shop assistant that the item was sold YESTERDAY! I spoke to the manager Robert and showed him all the communication and confirmation, and all he could say was, that the item was sold and he doesn't any anything else similar available.

I drove all the way from CAPE TOWN at a hefty petrol expense. They read my message in time to inform me that they have sold it, DONT COME THROUGH!. This would have saved me an entire trip to Herm****.

This is by far the worst customer service I've experienced. Robert and the entire team at Cash Crusaders refused to give me the contact number of the regional manager whom I believe is named Paddy.

So to anyone who comes from FAR who would like to reserve an item at this store, DONT DO IT. They will sell the item and come up with some **** story that they expect you to believe.

ROBERT the store manager, showed no courtesy, no apology for the inconvenience and just carried on helping other customers.

I have given 1 star because -10 stars are not available!