Don't need to loose money here

I've been using this Cash Crusaders for 10 years. I had a phone on buy back but I didn't have transport to get to them in the week. I did what I've often done and called them, asking if they can extend till Saturday which were 2 days after expiry. I spoke to 2 ladies, one that took my ID and assured me it will be ok to collect on the Saturday. When I got there, the phone was already off the system and I had to pay full price to get it back. In the end I lost R300 and if I had that type of money to loose, I wouldn't be at Cash Crusaders. Used to be when I walked in there everyone was super nice but lately they disregard me and just talk among each other. Their customer service used to be much better. Business must be good.