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granville.shaun.jooster granville.shaun.jooster

1 reviews | Active since Oct 2016

25 Aug 2020, 17:34

Don't Buy Laptops From Cash Crusaders Centurion Mall

If you just bought a 2nd hand laptop from Cash Crusaders in Centurion Mall, then you in for a rude surprise. I bought a Dell Inspirion from them at the end of January 2020 for R 3400.00, the thing blew up 6 months later in August 2020 and conveniently they put the 6 month guarantee clause up in your face, and that it was 2nd hand and you knew you bought the product 2nd hand....... YES, I knew that, but I expected to get more than 6 months service out of the laptop. They offered to help to send it to their repair guys for a quote, but at the end of the day, I'm still liable for those costs. I feel they never did their due diligence when they bought that laptop, cause if they did, it would've given me more than 6 months service, instead of being on its last legs. They even declined to share the repair costs. I used to be a good client, and with the old staff they had there, which is now gone, I felt I got a good deal, so much so, that I purchased plenty of things there over the years. I've made peace with the fact, that I will need to replace it at my own cost. Now it will probably cost me another R3400 for a good laptop, this time I think I'll go new. If you thinking of buying a pc from them, my advice.... DON'T DO IT!!!!!!!! You will be spending more at the end of the day. With the money I'm going to spending now for a laptop, inclusive of the broken one, I could've afforded a very good top notch model...... Think of that when buying a PC from them.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply26 Aug 2020, 08:05
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.