AJ
Amanda J
1 reviews | Active since Mar 2011
28 Jan 2015, 09:02
Do not give your cellphone number to Cash Crusader
I bought something ONCE from Cash Crusaders in Doringkloof and had to give my cellphone number. Since then I have been receiving countless sms's with specials etc. I rep**** to the sms's every time to tell them to stop, I even called them and told them to remove me from their list, but the sms's still keeps on coming!!!!! In future I will not give my number to any Cash Crusaders, and I certainly won't shop there again. STOP STOP STOP!!! REMOVE MY NUMBER OR I WILL COME TO YOUR STORE AND SORT YOU OUT!!!!!!
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Cash Crusaders Franchising's replyOfficial
02 May 2023, 21:58Hello mandy107,
I wish to apologise for the inconvenience caused, but also would like to thank you for bringing this to our attention.
Our investigation as Head Office revealed that a change in our Point of Sale system introduce a bug that didn't send back \Opt Out\" notifications to our service provider SMS Portal. It was thought that a manual recon between our Point of Sale system and SMS Portal would be sufficient to resolve this but we have discovered now that our stores are not manually reconciling their database of customers with SMS Portal master database. We apologise for this error and have decided to switch off the functionality until it is fully automated.
I wish to apologise for the inconvenience caused, but also would like to thank you for bringing this to our attention.
Our investigation as Head Office revealed that a change in our Point of Sale system introduce a bug that didn't send back \Opt Out\" notifications to our service provider SMS Portal. It was thought that a manual recon between our Point of Sale system and SMS Portal would be sufficient to resolve this but we have discovered now that our stores are not manually reconciling their database of customers with SMS Portal master database. We apologise for this error and have decided to switch off the functionality until it is fully automated.
Cash Crusaders Franchising's reply02 May 2023, 21:58
Official
Hello mandy107,
I wish to apologise for the inconvenience caused, but also would like to thank you for bringing this to our attention.
Our investigation as Head Office revealed that a change in our Point of Sale system introduce a bug that didn't send back \Opt Out\" notifications to our service provider SMS Portal. It was thought that a manual recon between our Point of Sale system and SMS Portal would be sufficient to resolve this but we have discovered now that our stores are not manually reconciling their database of customers with SMS Portal master database. We apologise for this error and have decided to switch off the functionality until it is fully automated.
I wish to apologise for the inconvenience caused, but also would like to thank you for bringing this to our attention.
Our investigation as Head Office revealed that a change in our Point of Sale system introduce a bug that didn't send back \Opt Out\" notifications to our service provider SMS Portal. It was thought that a manual recon between our Point of Sale system and SMS Portal would be sufficient to resolve this but we have discovered now that our stores are not manually reconciling their database of customers with SMS Portal master database. We apologise for this error and have decided to switch off the functionality until it is fully automated.