Dixon products and poor terrible service

I bought a Dixon cordless drill with an extra battery.It worked fine,but after a month the charger failed.I went back to the store to purchase or somehow get a new one as the charger was not covered under the warranty.The store informed me they must order one from Head-Office.After two months of to and fro I took it apon myself to go to the Head office in Muizenberg.I spoke to the recepsonist who again spoke to a salesperson on her telephone.The reply was that the product was no longer available.The irony of the story was that I did not even told the lady the name of the product.When I pointed it out to the lady and demanded to speak to the salesperson,i was informed that he was to busy and that they don,t sell or deal directly with customers.My advice is be very,very afraid to do business with Cash Crusaders and refrain from buying DIXON!!