1 reviews | Active since Jun 2020
Dixon heat gun
Randfontein Branch I wanted to buy a heat gun. The last one in stock was on display and the front was melted. They gave ne R40 discount because it was melted. I asked them if I still get warranty because of that and they told me yes even put a stamp on my slip. So I came home used it as instructed turned it off, used it again as instructed turned it off again and when I wanted to switch it on again it did not work I did not even use it (with the switched off time) for 20min. I took it back the guy said do I want something els for the money and I said no I want a heat gun. He informed me that they will get stock the next day. So when I phoned he said they cant get stock and they are going to repair it. 3 weeks later I phoned them again and they said head office is not going to repair it as it was misused. So now I think it was already misused that was the reason it was melted they now tell me I bought it as is but on my slip is a stamp of the repair warranty. They told me that day if there is any problems or it it stopped working I must bring it back. And now they are denying everthing.
Worst experience. Never buy their heat guns!!
Apologies for the service that you have received from the store.
Kindly be advised that we will forward and escalate your complaint to senior management who will be in direct contact with you.
Thank you
Apologies for the service that you have received from the store.
Kindly be advised that we will forward and escalate your complaint to senior management who will be in direct contact with you.
Thank you
