DIXON APPLIANCES and CASH CRUSADERS BAD CUSTOMERS SERVICE

On the 18th December I purchased an air fryer for my wife as a Christmas ,Anniversary gift as the dates fall close. On the 13th January it was returned due to a cracked basket handle , we were informed that it fell outside the warranty of replacement and would be sent for a inspection for repairs. We waited for 3 weeks but no reply or feedback so my wife went to enquire with regards to the repair. Only to be told is was a forced breakage by us. Totally in correct. She phoned the head office to ask and was informed that the technicians are aware that there is a weak point with baskets getting stuck and difficult to remove so why blame us for the breakage . If this is the way that Dixon deals with clients and knowingly selling faulty appliances to public then I will start a petition to the whole of South Africa to boycott any purchase from Cash Crusaders and Dixon products.IT IS TOTALLY UN ACCEPTABLE