Dissatisfied Dixon stove client

I have made many attempts to try and resolve the issue with my Dixon stove, after my first review I got a call from head office and spoke to a manager named Elijah. He apologized for any inconvenience and assured me that he would do his utmost to resolve the issue, but that was the last I have heard from him, my wife even contacted him 2 weeks after he spoke to me to find out what he has been able to sort out, his response was that welkom branch was suppose to get back to me. This is very unprofessional. The welkom manager (Jacques) is the only one who has tried to assist with the problem. The last response I received from Jacques, was an email that he sent to the warehouse and the response that they sent back to him. I have sent an email back to Elijah from head office asking him to sort out this problem, a month later and still no word from Elijah. This is a simple matter of passing the bucket, all that is required is an element to get my stove working again, the warehouse refuses to supply the element, they want the stove sent to them, with a turn around time af about 3 weeks, how must I prepare food for a family of five with no stove. Dixon is not a bad product but the after sale service is pathetic and the service from a manager in head office is just as pathetic. With service like this I would never again buy Dixon and will not recommend it to anyone.