TW
Tanya W
1 reviews | Active since Jun 2016
07 Feb 2022, 03:29
Disrespect
I'm so utterly disappointed in the way Secunda Cash Crusaders treated me as a woman.
I bought a popcorn machine form them, it was tested on the day I bought it but not with the ingredients (oil & popcorn) the urn was heating up but not as suppose to for the kernels to pop.
I had a function with over 3000 kids and I lost alot of money because of the machine, I have 12 other exact same machines at my other Tuckshops. I was treated with disrespect, ****** and was talked about in another language to fellow colleagues. I had to go back to my vehicle to carry the machine aswell. I was not offered a exchange/refund or repair.
After a long discussion, trying to explain the fault, I left without anything.
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Replies (2)0
Replies (2)
Cash Crusaders Franchising's replyOfficial
07 Feb 2022, 09:40Good day
Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
Cash Crusaders Franchising's reply07 Feb 2022, 09:40
Official
Good day
Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
TW
Tanya W's updateReviewer Update
07 Feb 2022, 15:02That's what I call service, I was phoned immediately by a very friendly Manager, everything is sorted and I was refunded in not even a day.
Thank you, this is what makes me as a customer feel that I can go back with confidence and that this is definitely not your way of doing and that this was just mistake.
I will definitely return as always.
Thank you,
Thank you, this is what makes me as a customer feel that I can go back with confidence and that this is definitely not your way of doing and that this was just mistake.
I will definitely return as always.
Thank you,
TW
Tanya W's update07 Feb 2022, 15:02
Reviewer Update
That's what I call service, I was phoned immediately by a very friendly Manager, everything is sorted and I was refunded in not even a day.
Thank you, this is what makes me as a customer feel that I can go back with confidence and that this is definitely not your way of doing and that this was just mistake.
I will definitely return as always.
Thank you,
Thank you, this is what makes me as a customer feel that I can go back with confidence and that this is definitely not your way of doing and that this was just mistake.
I will definitely return as always.
Thank you,