NV
Nicolas V

1 reviews | Active since Jun 2019

14 Jun 2019, 12:38

Disregard for consumer rights/misrepresentation

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Cash Crusaders misrepresentation of product!

Nicolas V | 14 Jun 2019, 11:56

I bought a cellphone from these guys. When I questioned the 3G signal strength of the phone, th salesman told me its a "fast" 3G. Also saying its similar to a PC. Whatever he meant with that. Yet I believed & trusted in his product knowledge and assurance. Im in the referral marketing business and do alot of business online. Ive been struggling endlessly with the network speed & signal strength. Then I spoke to a buddy, who works at a cellphone shop who referred me to the Consumer Protection Act saying that onr have the right to return a phone withing 6 months if not happy with the performance thereof. I feel especially deceived by what the salesperson told me.... "Fast 3G". And was gullible to actually believe him. When I tried return the phone, the manager offered to book in the phone and have the software updated. Which will cost me further loss of income or business growth. Beware not to believe a salesperson out to make a quick commission or companies having total disregard for consumer rights. Beware of Cash Crusaders! ITS COSTING ME!!!

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Replies (3)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply14 Jun 2019, 13:10
Official
 Thank you for bringing this to our attention. Could you please tell us which store this occurred at? Once we know this, we can then urgently escalate this to the relevant operational manager and the regional manager for resolution. We apologize for the inconvenience this has caused you.    
NV
Nicolas V's update14 Jun 2019, 14:29
Reviewer Update
Cape Road.   Newton Park.   Port Elizabeth.   
Manager's name is Jody.   Salesman:  Theo.     Thanking you.   
Cash Crusaders Franchising
Cash Crusaders Franchising's reply14 Jun 2019, 14:40
Official
Thank you for getting back to us. We have escalated this to the relevant personnel. We apologise again for the inconvenience this has caused you.