Dismal service

Addressed to the manager: Rashika

As a manager and brand ambassador, you should pride yourself in providing the best customer service possible and ensuring that your customers are treated fairly. What I experienced at your store today (12/11/2019) was dismal. If your label says "3 months laybye", you should comply with my offer to purchase and not decline me with the reason that your store policy states that it must be on the floor for 7 days before someone can lay bye an item. No where in the store was that displayed . And by then printing a label stating "no laybyes" and sticking it on that product, do not for once think that, that was an ethical solution. What about all the other products in the store which are labelled incorrectly? If you , as a manager do not value customer service then how do you expect your staff to follow suit?