CS
Cherylle S

1 reviews | Active since Sept 2014

19 Jan 2021, 21:01

DISGUSTING CUSTOMER SERVICE...!!!

On Saturday I went in to Cash Crusaders in phoenix plaza and asked for help, the consultant came an helped me. I then asked him the price off the stove because there was no price. he told me that it's R4500.00. I then asked him more questions... About delivery was very happy to take the stove from cash crusaders, after that he then tells me that its R6500,00. I then told him that you just told me it's R4500,00 How can you now tell me thats its R6500, 00. When i want to pay for it . I then went on to say I want it at the prices you told me. The consultant goes on to say to me because i'm in retail, I must understand, i then told him its a mistake thats not my problem, so i told him give me the model off the stove and his name i want to complain about it, about poor service!!! It's a matter off R2000,00 I then got a phone call from a friend so I was busy in a call he then tells the manager wants to talk to me about it, i then told my friend to hold for 2 mins ,i listen to what they had to say, and told them its not my problem because there is no price on the stove. I then continued on talking to my friend on the phone the consultants then EAVESDROPPED ON MY CONVERSATION WITH WITH MY FRIEND. we was swearing and talking. They had to No right to listen to My private phone call! what gives them the right to eavesdrop in my personal conversation and complain about me....Just because i told them they are wrong, for what they did, they went and complained and if anything happens to me and my job i will be taking legal action, i also sent a copy off this email to my lawyer.

I had taken pictures off the stove there is no price anywhere!!!!

I WILL NEVER WANT TO SHOP IN SUCH A DISGUSTING STORE AGAIN WERE THE IS DISGUSTING CUSTOMER SERVICE...!!!!!

Model number DC76GES

CONSULTANT NAME STATON

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply20 Jan 2021, 09:16
Official
Good morning 
 Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We have received all details required and have escalated your complaint to the  relevant operational manager and regional manager for
resolution.