Disgusted Client

I am disgusted of the bad sales ethics that Cash Crusaders Phoenix operates, and am told they are following the NCR act, was even told by the store manager he will show me a clip by Wendy Nola.

My son who is 24years of age purchased a new cell phone at phoenix cash crusaders, within two weeks of using the phone the cell phone does not charge. He went in and was told they have to send the cell phone in for repairs. Which my son duly did because he doesn’t know any better, but came home upset that he paid for a brand new phone and within 14 days it’s not working.

I then went into the store with my husband on Saturday and requested to see the manager, who is Richard/Ricardo Pillay. i advised him to refund us or give us a new cell phone, the phone is only 14 days old, Being a Credit Manager for years and worked in retail for years as a manager the man doesn’t know anything about customer satisfaction and he advises that is the way the business operates. He is Robot, he knows nothing on how to treat customers. I wouldn’t have someone like him work for any industry who doesn’t know how to please a client especially for a R1000 phone. He advised he has to send the phone in for repairs and if the phone is a problem on our side we need to pay or then they will decide to give my son a new handset or refund. What a load of nonsense, we talking about a 2 week old phone that as a consumer has a right to claim a refund and say I don’t want this phone anymore. Not forgetting the store manager insisted on showing me the 7 days return policy, what a joke. Has this manager been thought how other retailers are operating where customer is King and also goes on to tell me Cash Crusaders is the second biggest retailer gosh what ****. My husband even advised him he know the Durban north cash crusaders manager, he was very clear to advise us this is a Franchise and he doesn’t care how other managers operate. Other retailers even if the product is six months old they will give u a cash refund if you not happy and im talking about big name retailers where business is important to them and customer satisfaction is priority.

My biggest concern about cash crusaders is they reiterate that my son is of the age to make his own decisions, because they know well and good what is done behind closed doors. They either refurbish the phone and sell it as a brand new handset and that is my opinion.

After making a noise he then decided to call his operations manager a Mr Lennon who also doesn’t seem to know any customer satisfaction as well. He tells Richard to ensure the phoned is followed up on Monday and give us a call. The Sales world demands customer satisfaction is this the kind of people that cash crusaders wants in their business. The cell phone was a R1000 and for a R1000 I will ensure I have cash crusaders on Hello Peter and every other platform.

Is this how Cash Crusaders treat customers, without customers Cash Crusaders is nothing.

I want to know who is the owner of this franchise as he so clearly advised this franchise doesn’t operate like other franchises, what ethics does this franchise operate on?