Disgusted!

Hi I'm so sowi to have to to this but i have no other choice. I bought a dixon glass kettle the 8th of Dec 2020. it was about 6-8 maybe abit more and the clip that keeps the lid down broke off (mind you i got burnt when this happen as i was just making a cup of tea pouring the water in and the kettle clip broke off). i took the kettle back to the shop and the said it must go in for assessment (which for me is horrible as we must sit without our appliances until they give us our appliances back) but anyway i left the kettle and went home. 2 weeks later they give me a call to come and fetch my kettle and when i get there they say it cant be fixed as its my fault... like how can i brake a glass kettle it would show cracks if i dropped it or something. i asked them how could i have broken this kettle please give me some scenarios in which i could have broken it and the said maybe i put something inside the kettle and forced the lid closed which doesnt make sense as the limit doesnt even reach the top and all you do is boil water nothing else so i asked the to send it back or give me a refund as this doesnt make sense and they said they cant give me my money back the will send it back again to figure out what the issue was. 3 weeks later i go back to the shop as i have not gotten a call or feedback and when i get there they said the technicians cant help me i have to pay for the repair so i asked then why did it take so long for them to contact me they said the manager was on leave so i asked if the shop was closed for 2 weeks since i was suppose to get a call the very next day and 3 weeks later i had to go into the shop myself. They didnt even apologize and i said i just want my kettle back they said they would call me the next day to let me know when my kettle would arrive as i just want it back ASAP and now its been close to a month and i still haven't received a call. I mean they dont want to fix my kettle , they dont want to give me a refund and they still dont want to give my kettle back. I just want my money back please this is just not right.