Disgusted

I bought a rechargable speaker at cash crusaders in Phillippi Junction on the 29th April 2022 the speaker only worked for a month giving me problems of just cutting off I have just started a small business in Delft as i am unemployed the speaker is a huge part of that business in keeping patrons entertained & those passing by wanting to check out what's going on which helps in keeping and getting new customers. on the 10th June 2022 brought the speaker back for exchange as it was just one month i was told it can't be exchanged it needs to go to their repair centre and I must wait 21 days for it to return - on the 6th of July 2022 I went to collect the speaker to get home it's still doing the same thing i went back into the shop at 13:30 pm to be sent to different people up until a manager Shermeez was called to assist she also could not do the exchange because she started there on Tuesday she said also she said she understands what I am going through which is condercending because I am the one doing up and down with my car and petrol with no compansation from them and I am the one who lost on my new business because there was nothing to entertain my customer with she then called a guy Nathan Van den Westhuizen operations manager who told her she must tell me the same thing that they need to book the speaker again fot repairs which is a very poor way of handling a comppaint from a operations manager. So now I have to wait for another month for a speaker I bought cash in their store just so i can conduct business and try to make somthing so my kids can go to be with food - cash crusaders does not care about that i am the one who lost our on time , money , petrol and milage of my car having to go up and down were this speaker could've been exchanged seeing that the repair centre could not fix it. I am disgusted with their service and treatment