Disappointing Customer Service

I have been going back and forth with this repayment of the laptop and I'm very disappointed with the service that has been given. I HAVE BEEN CONTACTING THE STORE TIME AND AGAIN - and on the 6th of November i contacted Bradley from the Verulam store to find out how far along is the process. Bradley asked me to come to the store and get my money that has been Due to me for months.

On the 8th of November I sent Bradley a message to tell him that I will be coming to the store on Monday after work. While in the Taxi I sent him a message again to tell him to please wait for me as I'm going to be a few minutes late. I got out of the taxi and ran to the store and got to the door at 16.50.What time does the store close ? Bradley told me the store is closed and I was asked to go home. I had no money at all to get home and tried to explain this to him but he did not care.To add to this he told me that I need to first pay off the loan and then I will get the money that is Due to me ? I JUST WANT TO KNOW SOMETHING - I WAS TOLD THAT I WILL BE PAID R 2500.00 - CAN'T THE STORE TAKE WHAT IS OWING FROM THAT AMOUNT THAT IS SUPPOSE TO BE GIVEN TO ME AND GIVE ME WHAT IS LEFT FROM THERE..

I Still went on to Explain to him that i'm working and it's hard to get to the store very early and i'm using public transport to get to the store.Bradley then said to me - WHEN I WANTED TO **** THE LAPTOP I MADE A PLAN AND TOOK THE MONEY - SO NOW I NEED TO MAKE A PLAN AND COME AND COLLECT MY MONEY - IS THAT HOW YOU SPEAK TO YOUR CUSTOMERS. I am Very disappointed in the way that i have been treated by Bradley. I was sent home with nothing and he did not even seem to even Care.