Defective Products - No Assistance to resolve their fault

I bought a fridge on the 26th around 4pm and collected it on the 27th in the morning (Cash Crusaders - Alberton Sisulu Store in Marshalltown)

The fridge was defective as it did not work when I plugged it in, after allowing 8 hours for the gas to rest.

After plugging it, the fridge did not get cold at all; it was fully defective

So in essence the store sold me a fridge which does not work.

I contacted the store requesting they collect/ send a technician, however, I was not assisted; so I have to be liable for collection costs of the fridge, meanwhile it is the store that is at fault for selling me a defective item.

That means R300 on saturday morning to pick up the fridge, another R300 to return the fridge for the to assess it and another R300 to pick it up again; summing up to R900 I should be liable for.

This is the most unpleasant customer experience, I have previously bought many items from Cash Crusaders stores and I have been treated with fairness and sold products which actually work.

This time I was sold a product which does not work and I am now liable for excessive transport costs due to the stores fault.

This is the most unpleasant customer experience and would not go back to shop again at Alberton Sisulu due to their response to the situation.