Defective products and poor service from Cash Crusaders Mount Edgecombe

Hi all. I dont know why we even bothered to go back to Cash Crusaders to buy anything . When we had a problem with my mums tablet , it was such a mission to get any assistance from them ...But we thought why not give them another chance .. This time buying a R3000 cellphone that we thought was good . 2 months later and the cellphone doesnt charge , or come on .We went to the Mt Edgecombe branch yesterday with a slip and explained the problem . The answer from 2 sales assistants was that the batterY isnt covered . How can someone tell you exactly what the problem is with the phone without sending for assessment , Unless of course they knew all along that the phone was faulty and sold it anyway . I'm no technician , but surely the phone should be checked by a professional technician ( not a salesperson) who will be better able to give a diagnosis ? .Its possible that it could be the charging pin thats faulty ( Which caused my R350 charger cable to melt ) . Come on Cash Crusaders .. We thought the first time was just bad luck , but whats the excuse for this ? If I do not get any positive feedback from this , I will be also going to the Consumer Council and request that they investigate this and all other cases similar to this that I can find.I will speak to people and tell them of our terrible experience with this brand..and make it known that Cash Crusaders is not willing to assist with any customer complaints .