Deceptive Loan Practices and Poor Customer ServiceI

I had a loan agreement with Cash Crusaders Steelpoort, which was supposed to expire on the 24th. On the 23rd, I received an email offering me the opportunity to extend my loan until the 26th. However, when I clicked the link to extend the loan on the 26th, the loan had disappeared from their site.I called the branch first thing the next morning, only to be told by an employee that it wasn’t their fault, they never sent the email, and I should have ignored it and come earlier. He also informed me that my item had been released to the floor and that I needed to pay R4000 to buy it back. When I explained that I didn’t have R4000, he said they could take it back, but I would have to repay the loan immediately and redeem my item for over R2200 – an amount I couldn’t afford, which is why I took out the loan in the first place.The employee promised to call me back by the end of the day but never did. Is this how Cash Crusaders operates? Lying and deceiving people who are already struggling? If I had the R4000 or even the R2200 plus they now want immediately, I wouldn’t have needed the loan in the first place. I feel ****med and deceived by this company, and it’s disgraceful how they take advantage of people facing financial difficulties.