MS
Moffat S

1 reviews | Active since Oct 2020

25 Oct 2020, 19:06

DEAR HELLOPETER complaint to cash cruseders in midland jhb my name is moffat saidi my cell *** living in tembesa 235 ivory park ext 2 mindland i brought sound bar system from cash cruseders in mindland on 07 march 2020 after few months i started

DEAR HELLOPETER complaint to cash cruseders in midland jhb my name is moffat saidi my cell *** living in tembesa 235 ivory park ext 2 mindland i brought sound bar system from cash cruseders in mindland on 07 march 2020 after few months i started experiencing its technical faults(bluetooth,aux&big speaker not playing well) since the gurantee was still i took it to the shop in mindland cash cruseders they said that it will go to repair i should wait for, four weeks then when i went there i found that it was back from repair but the condition was bad than before, after that they told me that they will take it back again to the repair again and becouse of they delays they told me to come after two weeks. after i went there i didnt find it they promise me again to come after four good weeks. after that four weeks i went back to them but i was shocked and disapointed according what they told me,she told me the sound bar is back from repair but i have to pay money R708.31 for them to fix it while guerantee is still there so please help me the sound bar is taking more time at they shop than being in my house,as am writting this the sound bar is still in there shop at cash cruseders midland city,tel *** or cell ***

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply26 Oct 2020, 07:13
Official
Good Morning, Thank you so much for bringing this to our attention, We are currently investigating the matter and will revert back to you as soon as we have some feedback, in the mean time please do email us directly at the following email address customerservice[at]cashcrusaders.co.za , as we currently don't have any contact details for you,  you can reference this Review
Cash Crusaders Franchising
Cash Crusaders Franchising's reply27 Oct 2020, 14:10
Official
Good day Mr Moffat, I hope you are satisfied with the outcome of your complaint. Please do rate us on the updated service you have received. Thank You