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Bought a cellphone and it worked for two days only, advised my salesman Phuding that my cellphone is no longer working, he he said he would come back and never did. I went to the shop found the owner who said I need to book it in for repairs if it doesn’t work I’ll get my refund and never mentioned anything about taking 20% of my money should the cellphone not work. They took it in because I was testing it with them at the shop and they saw that it was not working. He reprimanded Phuding in front of me that he should have taken action when he received the message that the phone is not working. He then said to me he will refund me my money back if it’s not working. I got a call that I can get my refund back however 20% will be deducted off the money because it’s a handling fee that was never mentioned to me and by the look of thing Phuding knew that the cellphone had issues because we were talking he was responding the minute I mentioned the phone was not working he ignored me and wasn’t picking up my calls until I went there.