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Tinashe N

1 reviews | Active since Sept 2020

28 Jan 2022, 12:46

DAY LIGHT *******:REFUSING TO FIX,REPLACE/ REFUND

I bought an Item less a month ago.A mobile phone,Dodge to be precise.The divide stopped working after being fully charged, only 2 weeks after the purchase.It has scratch marks at the bottom of the gate as I was entering my premises from a week after the purchase and now they will not repair or refund me. They are advising that it is not resolvable because it was damaged by Impact,God knows what impact that is.The last time I sent a Telefunken TV for repairs in 2017,that never came back. This is **************** and will need my device fixed, replaced or my refund.

0
Replies (5)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply01 Feb 2022, 09:18
Official
 Good day 

Our sincere apologies for the inconvenience this has caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you 

Best regards,

TN
Tinashe N's update02 Feb 2022, 10:52
Reviewer Update
Good Day,
Thank you very much for your response. However, I am still waiting for your team to get in touch so that we can resolve this issue as I have spent 2 weeks waiting for a solution.
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Thank you
Cash Crusaders Franchising
Cash Crusaders Franchising's reply02 Feb 2022, 14:58
Official
Good day 
My sincere apologies for the lengthy process, I have seen in the email communication that the matter was escelated all the CEO i will however follow up on the matter.

Regards 

Best regards,

TN
Tinashe N's update11 May 2022, 21:24
Reviewer Update
Hi,
Your team failed to fix this issue.I was not pleased and still am not pleased with your services.

  1. As I had mentioned, it was not damaged due to physical damage as your technicians incorrectly diagnosed it.It was just sweat as per the honest, non-******** technician I took it to.
  2. The damage only cost R350 ONLY,....R350 ONLY....not R 2 753 as you claimed.
The device was fixed for a very little amount as compared to your exorbitant claims that you had. I was not satisfied with your service and now strongly have facts that you did not want to replace or fix a device that I had owned for less than a month from your shop. Pull up your socks, this is way below industry par.
FYI.proof that it is working, no R 2 753 was required for this, what does your tech team have to say about this? This needs an explanation, please...is it not ****************?
TN
Tinashe N's update24 May 2022, 11:17
Reviewer Update
@Cash Crusaders Franchising please respond.