Day light ******* and worse customer service

I bought a 4 plate stove Dixon on the 21st of September 2019 . The stove only worked for a week then after a week it broke during the week couldn't take it back cause I get home very late back from work and we had to eat take away the whole week . I called the store and was advised by an untrained , unprofessional lady to return it . On the 05th October 2019 morning I returned the stove back to the store with my own transport again as they dont offer transport at Cash Crusaders when I got there I got the worse service ever . I was told by the Manager that they have to take the stove back for repair and I have to wait for 21days again before they can return the stove to us . When I asked how will I survive nor cook for my family they manager told me to make a plan cause he can't help me with anything let along give me back my refund . He said we signed the slip and when I told him they didn't explain to me anything about the warranty I had to ask he said it's not his fault that I wasn't well informed when I bought the stove . As we speak I dont have a stove as he refused to give me a refund nor give me another stove I even said he should call other branches to find out if they have stoves even If the price was a bit higher I would buy it cause I can't carry on for another 21days without a stove he still refused and also refused to give me another stove for the same name he said I should make a plan how I cook for my family . So Cash Crusaders Soshanguve gave me the worse service ever and didn't even care about customer service.