Damaged items and Bad Customer Service

I had taken out a loan against my B&W home theatre speakers at cash crusaders Northcliff. Upon doing the loan transaction i had taken several pictures of my items in the store to have record of the condition of the speakers. I had come to pay and collect my speakers after 2 and a half months. After paying for my loan an upon collection of my speakers, I noticed that they where severley damaged. I requested to speak to the store manager and I was approaced by "MO" who then denied and refuted that the damage was caused by them. I then showed him the pictures that I had taken proving the good condition that my speakers were in but he still denied and refuted that they had caused the damage. Saying to me that they are second hand speakers.I then asked to chat to the store owner to which he had **** and claimed that he was the store owner. I asked several more times to speak to the store owner and was repeatedly **** to and was denied access to the owner. He then brought over some furniture polish to try to remove some of the damage they had caused but that did not work as the scratches were very deep. They also caused damage to the speakers themselves to which he denied even after showing him the pictures that i had taken. They have also not returned the speaker covers which were supp**** and claimed that it was not there. After several minutes of not being able to resolve the issue and not being able to speak to the store owner and come to a resolution "MO" then asked me to leave his store. I refused to leave until my matter was resolved to which he then proceed to call for security and backup to have me physically removed. I do have pictures of the damage and video of my experience in the store and the condition of the speakers that the store returned to me in. This behaviour and lack of professionalism is absolutely pathetic and disgusting, knowing how cash crusaders treats their patrons. Please can you resolve as a matter of urgency.

Thanks Siven